UC Support Engineer

The UC Support Engineer is responsible for the hands-on technical support, implementation, troubleshooting, and maintenance of UC solutions across the organisation. This role focuses on ensuring the reliability, performance, and security of UC platforms and related infrastructure, including voice, video, messaging, and collaboration tools.

Requirements

• Provide technical support and incident resolution for UC systems, including but not limited to Teams Operator Connect, Teams Direct Routing, and SIP/VOIP platforms.
• Implement, configure, and maintain UC infrastructure components, including SBCs (Ribbon, AudioCodes), contact centres, and call recording solutions.
• Troubleshoot and diagnose hardware and software issues within UC environments, escalating complex problems as necessary.
• Document technical procedures, solutions, and configurations for knowledge sharing and compliance purposes.
• Collaborate with other IT and support teams to ensure seamless integration and operation of UC services.
• Assist in provisioning users, managing access controls, and supporting moves/adds/changes requests on UC platforms.
• Participate in projects related to UC system upgrades, migrations, and new feature deployments.
• Maintain security standards and ensure compliance with organisational policies and industry best practices.

Benefits

• PMI with Vitality Health
• Medical Cash Plan with Medicash
• Life Assurance (Death in Service) with YuLife
• Employee Assistance Programme
• 25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years
• Your birthday day off
• Access to Costco Membership
• Salary Sacrifice Scheme
• EV Car Schemes
• Discounted Gym Membership
• Cycle Schemes
• Home & Tech discounts for IKEA and Curry PC World
• Holiday Exchange Scheme
• Quarterly and annual star performer awards
• Spot Awards of £25 and up
• Annual professional and personal training budget
• Career Development Frameworks
• Reward schemes
• Monthly employee experience/engagement survey
• Quarterly company meetings
• Social/team building events
• Regular, meaningful 1 to 1s
• Long service recognition at 5, 10, 15, 20 years and onwards