Customer Support Technician

Join the team redefining defense technology and work as a Customer Support Technician supporting the fault diagnosis/repair, build and refurbishment of electro-optical and electronic equipment.

Requirements

• Fault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels.
• Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels.
• Provision of a technical query answering service to customers including out-of-hours coverage where contracted for.
• Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis.
• Production activities including inspection and acceptance testing for all new equipment.
• Implementation of hardware and software modifications and testing as required.
• Adherence to all airworthiness aspects of the equipment.
• Work in a safe and efficient manner
• Ensuring the company security policy is adhered to.
• Manage security of information as defined in the Security manual.

Benefits

• Annual Bonus – Performance Related
• 25 days’ holiday with the option to buy an extra 5
• 4 x Life Assurance Cover
• Flexible working hours
• Early Finish on a Friday
• Pension Contribution
• Ultra Select Benefits package