Contact Center Associate
Credit Union of AtlantaAtlanta, Georgia, United States
Posted September 21, 2025
Full Time
About the Company
Credit Union of Atlanta is a member‑owned financial institution that provides a full suite of banking and credit services, including account management, digital banking, debit card issuance, identity theft protection, and lending solutions. The organization emphasizes customer service through its contact center and maintains operational excellence to support its members.
Job Description
The Contact Center Associate is a primary point of contact for Credit Union of Atlanta members through phone, email, and fax. Their role involves providing exceptional service, addressing member needs, supporting account inquiries, and identifying cross-selling opportunities. This role is vital for upholding the 'Beacon of Excellence' values and ensuring a superior member experience.
Requirements
- Respond to member inquiries via phone, email, and fax.
- Verify caller identity for security.
- Accurately document all interactions and account activities.
- Assist members with account transactions (transfers, payments, stop payments, etc.).
- Troubleshoot issues related to accounts and deposits.