Contact Center Manager
Credit Union of AtlantaAtlanta, Georgia, United States
Posted October 8, 2025
Full Time
About the Company
Credit Union of Atlanta is a member‑owned financial institution that provides a full suite of banking and credit services, including account management, digital banking, debit card issuance, identity theft protection, and lending solutions. The organization emphasizes customer service through its contact center and maintains operational excellence to support its members.
Job Description
The Contact Center Manager is responsible for the quality and effectiveness of the credit union’s interactions with members, both internally and externally. This role involves overseeing daily contact center operations, staffing, performance management, and ensuring compliance with policies and regulations. The manager will provide exceptional service and support, fostering a positive member experience while upholding the credit union's culture.
Requirements
- Oversees contact center activities and staffing.
- Wrote, approved, and reviewed performance evaluations.
- Provide product and service information to members.
- Maintain contact center operations and statistics.
- Ensure compliance with regulations and security policies.
- Conduct team meetings and provide coaching.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional development
