Member Service Specialist - Branch Operations - East Texas

The Member Service Specialist provides outstanding service to internal and external members in a high-volume contact center, answering calls and assisting with requests, including recommending CUTX solutions and resolving member questions and concerns.

Requirements

• Answer questions relating to CUTX products and services
• Manage incoming calls in a timely and professional manner
• Assist members with account inquiries, and digital banking support
• Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc.
• Process basic transactions such as payments, transfers, card-related requests, disputes, etc.
• Provide accurate information about products, services, rates, and policies
• De-escalate difficult situations with patience and critical thinking skills
• Adhere to service-level standards for call handling, quality, and accuracy
• Document all interactions thoroughly in the CRM or Core system
• Educate members on self-service resources to improve ease and speed of access
• Maintain a strong understanding of current promotions, products, and benefits
• Report any suspicious activity or potential fraud immediately
• Maintain confidentiality of all member information

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance