Member Service Specialist - Part Time

Member Service Specialist is responsible for providing outstanding service to internal and external members, answering calls, and assisting with banking-related requests in a high-volume contact center.

Requirements

• Ability to communicate clearly and courteously to members and co-workers via email and telephone.
• Through knowledge of MS Office, including Excel and Word
• Ability to effectively communicate via telephone and e-mail with members and employees
• Must have an outgoing phone personality and good written communication skills
• Knowledge of credit union policies and procedures
• Ability to perform multiple tasks while maintaining a high overall standard of performance
• Good judgment and discretion when dealing with sensitive topics
• Able to interact with many people and multiple interruptions while staying on task