Sales Development Rep Channel Manager

The Outbound Sales Manager is responsible for driving performance, strategy, and innovation across the outbound sales channel. This leader oversees internal Sales Development Reps and team leads as well as two BPO partners, ensuring consistent execution, optimized contact strategies, and exceptional client experiences.

Requirements

• Proven experience spanning 3-5 years minimum leading call center based outbound or inside sales teams, preferably within financial services, debt settlement.
• Strong understanding of sales technology stacks (CRM – Salesforce a plus, dialer, lead routing, SMS/email platforms).
• Experience managing BPO partners or third-party sales vendors.
• Data-driven mindset with strong analytical and reporting skills, skilled in use of Excel.
• Excellent communicator and cross-functional collaborator.
• Passionate about developing people, optimizing systems, and driving measurable outcomes.
• Innovative thinker comfortable working in fast-paced, evolving environments.