AI Support Specialist
CrescendoPennsylvania, United States
Posted November 17, 2025
Full Time
About the Company
Crescendo represents peak CX performance in the AI era.
Job Description
Crescendo is hiring an AI Support Specialist to react to and manage both external and internal customer requests specific, but not limited, to enhancing the CX Assistant(s) intended functionality.
Requirements
- Optimize the CX Assistant's Behavior
- Address inquiries from customers regarding the behavior settings of the CX Assistant.
- Implement Knowledge Base Enhancements
- Collaborate with Product & Engineering Teams
- Communicate Clearly and Consistently with Customers
- Function as a Product Expert
- Capture Feature Requests
Benefits
- Remote working arrangements
- Competitive base salary
- Generous paid time off
- Attractive benefits package including medical, dental, and vision options