AI Support Specialist
CrescendoUnited States
Posted November 17, 2025
Full Time
About the Company
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
Job Description
Crescendo is hiring an AI Support Specialist to react to and manage both external and internal customer requests specific, but not limited, to enhancing the CX Assistant(s) intended functionality. This role will ensure our customers, who we refer to as Partners, have accurate and timely answers to their questions about our Augmented AI solution.
Requirements
- 2+ years in a technical support, chatbot management or product specialist role.
- Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems.
- General understanding of APIs, JSON or other technical formats for diagnosing issues.
- Hands-on experience in chatbot configuration, intent training and performance analysis.
- Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals.
- Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively.
- Strong analytical and problem-solving abilities.
Benefits
- Remote working arrangements
- Competitive base salary
- Generous paid time off
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training and professional development opportunities