AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both external and internal customer requests specific, but not limited, to enhancing the CX Assistant(s) intended functionality. The role involves optimizing the CX Assistant's behavior, implementing knowledge base enhancements, collaborating with Product & Engineering Teams, and communicating clearly and consistently with customers.

Requirements

• 2+ years in a technical support, chatbot management or product specialist role.
• Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems.
• General understanding of APIs, JSON or other technical formats for diagnosing issues.
• Hands-on experience in chatbot configuration, intent training and performance analysis.
• Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals.
• Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively.
• Strong analytical and problem-solving abilities.

Benefits

• Competitive base salary
• Generous paid time off
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training and professional development opportunities