Director of Solutions Engineering
CrescendoUnited States
Posted October 9, 2025
Full Time
About the Company
Crescendo is an innovative AI-powered customer service platform that combines advanced technology with human agents to provide a seamless blended experience. By eliminating the separation between contact centers and tech providers, Crescendo accelerates improvements in agent and customer experience, offering more integrated and efficient service. The company's unique value proposition lies in its commitment to delivering positive outcomes for customers, ensuring they only pay for successful results.
Job Description
Crescendo is seeking a Director of Solutions Engineering to lead and scale a pre-sales engineering function focused on demos and technical discovery. The role involves building and growing a team, shaping product storytelling, influencing roadmap decisions, and ensuring the team achieves technical win across CX features. Crescendo is a rapidly growing AI contact center company specializing in AI-native CX solutions.
Requirements
- 10+ years in Solutions Engineering / Sales Engineering, with 5+ in leadership roles.
- Proven success building and scaling teams in high-growth SaaS environments.
- Track record of winning large, strategic deals through technical depth, creativity, and executive presence.
- Ability to operate with agility and guide C-suite strategy sessions.
- Strong cross-functional instincts and process design skills.
- Building a builder’s mindset and a team development focus.
Benefits
- Competitive compensation
- Equity
- Benefits that reflect value of top talent
- Culture that is fast, demands excellence, and celebrates big wins
