Spa Front Desk Attendant
Crescent Hotels & ResortsWilliamsburg, Virginia, United States
Posted January 8, 2026
Full Time
About the Company
Crescent Hotels & Resorts is a leading third‑party hotel and resort management firm specializing in upper‑upscale, full‑service, and luxury properties across the United States and Canada. The company manages a portfolio that includes lifestyle assets and flagship hotels within premier brands such as Marriott, Hilton, and Hyatt, delivering operational excellence, profitability, and superior guest experiences through a hands‑on, experience‑driven approach. Crescent differentiates itself by treating people as its most valuable asset, fostering an entrepreneurial culture that empowers associates and leaders to collaborate toward shared goals of exceptional service and a high‑quality work environment. With a strong emphasis on customer service and associate satisfaction, Crescent consistently ranks among the industry’s top third‑party hotel management providers, positioning itself as an employer of choice in hospitality.
Job Description
The Spa of Colonial Williamsburg is looking for an experienced individual to fill the position of Front Desk Attendant and assist with all aspects of the day to day operation of the Fitness Center and provide classes to our guests.
Requirements
- Greet guests with a warm welcome, presenting a professional, friendly demeanor.
- Responsible for receiving incoming calls for appointments and scheduling them accordingly.
- Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
- Responsible for proper point of sale procedures and cash handling policies.
- Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
- Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
- Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
- Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list.
- Complete all necessary check lists and supply re-order forms as needed.
Benefits
- Competitive compensation
- Exceptional benefits plan for eligible associates & their family members.
- 401K matching program for eligible associates.
- Opportunity to grow with us, a top rated company on Glassdoor
- Discounts to any of our Crescent managed properties in North America for you & your family members