Application Support Engineer

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team.

Requirements

• 4+ years of experience in a technical support, helpdesk, or customer-facing engineering role
• Strong problem-solving and analytical skills, with the ability to deconstruct complex issues
• Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences
• Proficiency in web hosting technologies, APIs, network architecture, server OS and hardware troubleshooting, application log analysis, telephony signaling protocols for VOIP and media control protocols
• Experience with support ticketing systems, customer-centric mindset, ability to work independently and collaboratively in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits