Associate Conversational AI Designer
CrestaUnited States
Posted October 29, 2025
60000 - 95000 USD year
Full Time
About the Company
Cresta is a mission-driven company that turns every customer conversation into a competitive advantage by unlocking the true potential of the contact center.
Job Description
We're looking for an Associate Conversational AI Designer to join our Conversation Design team. As part of the team, you will assist in designing high-quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat.
Requirements
- Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
- Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
- Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
- Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
- Design and develop virtual agent solutions using Google's Dialogflow CX.
Benefits
- Medical, dental, and vision plans
- Paid parental leave
- Monthly Health & Wellness allowance
- Work from home office stipend
- Lunch reimbursement for in-office employees
- Flexible PTO
