TTEC Digital is seeking a Conversational AI Designer to define, design, and refine frictionless end-to-end service and support experiences across voice and digital channels leveraging AI and Gen AI technology. The role involves designing AI-based conversational solutions using Google CCAI, collaborating with clients and development teams, and continuously improving customer experiences. This is a 100% remote opportunity.
Requirements
- Knowledge of conversational dialog systems, machine learning, and cloud computing
- 5+ years of conversational design experience
- Some experience designing for Gen AI-powered experiences (prompt engineering/prompt chaining)
- Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.
- Detail-oriented and committed to flawless execution.
- Solid understanding of machine learning & natural language processing (NLP) fundamentals.
- Excellent communication, time management, and leadership skills.
- Must be able to work independently and have attention to detail.
- Excellent communication skills, both written and verbal
- Demonstrated ability to multitask and work effectively in a fast-paced environment
- Strong interpersonal skills.
- Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience
Benefits
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO)
- Wellness time off