Conversational AI Designer

TTEC Digital is seeking a Conversational AI Designer to define, design, and refine frictionless end-to-end service and support experiences across voice and digital channels leveraging AI and Gen AI technology. The role involves designing AI-based conversational solutions using Google CCAI, collaborating with clients and development teams, and continuously improving customer experiences. This is a 100% remote opportunity.

Requirements

• Knowledge of conversational dialog systems, machine learning, and cloud computing
• 5+ years of conversational design experience
• Some experience designing for Gen AI-powered experiences (prompt engineering/prompt chaining)
• Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.
• Detail-oriented and committed to flawless execution.
• Solid understanding of machine learning & natural language processing (NLP) fundamentals.
• Excellent communication, time management, and leadership skills.
• Must be able to work independently and have attention to detail.
• Excellent communication skills, both written and verbal
• Demonstrated ability to multitask and work effectively in a fast-paced environment
• Strong interpersonal skills.
• Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO)
• Wellness time off