IT Support Representative (Tier 3)
CrewBloomPasay, Philippines
Posted October 25, 2024
Full Time
About the Company
We're here to make hiring as easy as placing an order on Amazon. To get started, all we need is your job requirements. Next? Wait for candidates to be endorsed and pick the candidates you wish to hire. We do all the heavy lifting, like sourcing, vetting, and interviewing the applicants. Once you select your next hire, you can try them risk-free for one week. It's that easy. Roles we fill include sales, support, admin, finance, and IT roles that can be done remotely. Talk to us now to get started: https://calendly.com/workwithcrewbloom/15mins
Job Description
The company is seeking an IT Support Representative (Tier 3) to provide support to both internal and external employees. This role involves resolving a wide range of issues, including hardware and software problems, website access issues, and reporting requests. The ideal candidate will be resourceful, detail-oriented, and able to troubleshoot issues both internally and externally. Support is 24x5, with a focus on proactive resolution and accurate ticket management.
Requirements
- Excellent English communication skills (verbal and written)
- Attention to detail
- Resourcefulness
- Thinking 'outside the box'
- Familiarity with Jira, Confluence, Salesforce, and HubSpot
- Internet Connection
- Desktop/Laptop with appropriate components
Benefits
- Experience in a dynamic team
- Opportunities for professional growth
- Career advancement
- Flexible work arrangements
- Work-life balance
