French Collections Customer Advisor
Cross Border TalentsAthens, Attica, Greece
Posted June 28, 2022
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
The French Collections Customer Advisor provides telephone and administrative support to customers, performing analyses to manage call and document. They build relationships, offer affordable payment plans, and provide debt-free day guidance. Excellent communication and problem-solving skills are required.
Requirements
- Be at the forefront of the business, operating via telephone/email to support customers
- Establish positive engagement with the customers, build relationships
- Conduct affordability assessments
- Explain the benefits of reaching their debt-free day
- Maintain system notes
- Knowledge and skills: Experience in customer service, contact center experience is desirable, Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
- Service oriented and problem solving mindset
- Patience and calmness in all situations
- Ability to work independently and as a member of a team
- Desire and energy striving for excellence and quality within the business
- Native/ Proficient French skills
- English Language Skills (B2 level or above)
Benefits
- 14 competitive salaries
- Ticket restaurant every month
- Private Medical and Accident Insurance
- Accommodation and relocation package