French Customer Advisor Barcelona Spain
Cross Border TalentsBarcelona, Catalonia, Spain
Posted July 28, 2021
19220 - 19220 EUR year
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
We are seeking tech-savvy experts to support users of a technology services leader. The role requires fluency in French and English, customer-facing experience, and a proactive approach to problem-solving. Responsibilities include troubleshooting, providing recommendations, and escalating issues.
Requirements
- Native level of French and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
Benefits
- Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
- Relocation Package: Flight/Train tickets
- Salary: 19.220,0€ gross/year
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment
