French speaking Customer Service and Technical Support Advisor with English

We are seeking passionate and effective Customer Service and Technical Support Advisors with a strong foundation in French and English. This role involves providing 360-degree support to brands in presales and aftersales, including physical stores and e-commerce platforms. The ideal candidate will be empathetic, problem-solving oriented, and dedicated to customer satisfaction.

Requirements

• C2 Level of French
• Advanced level of English
• Listening and understanding capacity
• Empathy
• Customer focus
• Problem-solving and Technical learning
• Integrity and trust
• Conflict management
• Digital (User level)/ e-commerce user (desirable)

Benefits

• 38.5h/week
• Rotating shifts
• Excellent work environment
• Team building activities
• Diversity, Equity & Inclusion