Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm seeking a Program Manager to manage client relationships, drive business growth, and lead the Program Support Team for assigned PACE homecare program accounts.
Requirements
- Manage client relationships
- Drive business growth
- Lead the Program Support Team
- Ensure client satisfaction through consistent communication, on-site visits, and proactive service delivery
- Partner with sales and account management teams to identify and develop new business opportunities
- Monitor client performance metrics and implement strategies for continuous improvement
- Lead, mentor, and develop the Program Support Team
- Provide training, coaching, and guidance to coordinators and administrative staff
- Oversee daily operations, ensuring accurate data management, compliance, and timely execution of deliverables
- Assign and balance workload across the team to ensure efficient operations and adequate coverage
- Collaborate with cross-functional leaders to align strategies, resolve challenges, and improve processes
- Ensure compliance with company policies, contractual obligations, and regulatory standards
- Oversee credentialing, documentation, and audit readiness for assigned accounts
- Review and approve reports, submissions, and client deliverables for accuracy and timeliness
- Identify risks or performance gaps and implement corrective actions
- Maintain knowledge of industry trends, regulations, and best practices affecting PACE programs and homecare staffing
- Act as liaison between clients, caregivers, healthcare professionals, and internal teams to ensure seamless service delivery
- Partner closely with sales, account management, and corporate leadership to meet business objectives
- Provide timely, accurate updates on program status, challenges, and opportunities to senior leadership
- Represent the company with professionalism, integrity, and a strong client-service focus
- Implement quality assurance measures to maintain high standards of care and client satisfaction
- Conduct regular audits and assessments to identify areas for improvement and implement corrective action
- May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Voluntary Insurance
- 401(k) plan
- Tuition Assistance
- Pet Insurance
