Our Principal Technical Consultant provides guidance to customers on ServiceNow processes and develops solutions for their ServiceNow environment. This position is fully remote, candidates must be located in Canada.
Requirements
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis
- Advise customers on ServiceNow to improve business processes
- Guide customers in completing documentation for technical aspects of the solution
- Draft user stories, acceptance criteria, testing strategy, and knowledge transfer
- Provide technical expertise on ServiceNow best practices and platform capabilities
- Lead technical aspects of project delivery and solution delivery
- Maintain 75% billable utilization target
- 5+ years of experience implementing, configuring, and customizing ServiceNow
- 4+ years of experience with common web technologies and networking
Benefits
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
- Paid maternity and paternity leave
- Newborn, adoption, and fertility assistance
- Competitive training & development programs
- Extended Healthcare Plan
- Group RRSP with employer match
- 10 days toward bereavement leave
- Premium subscription to the Calm app
