CRM Architect

We are seeking a proactive and growth-driven CRM Architect to manage the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), a strategic mindset for solving business challenges, and act as a thought partner in scaling the VIP program and growth-focused initiatives. This role will play a critical part in delivering a best-in-class experience for our relationship managers, our high-value clients and enabling business growth through the CRM system.

Requirements

• Expert knowledge of Apex (classes, triggers, async jobs: Batch, Queueable, Scheduled).
• Strong experience with Lightning Web Components (LWC), Aura (maintenance), and modern front-end design patterns.
• Deep understanding of data model design (custom objects, relationships, large datasets, selective queries, indexing).
• Advanced SOQL/SOSL with governor limit optimization.
• Hands-on experience with REST/SOAP APIs, External Services, Platform Events, Change Data Capture.
• Mastery of Salesforce security model (profiles, permission sets, roles, sharing, restriction rules).
• Knowledge of Salesforce Shield (encryption, event monitoring, field audit trail).
• Experience with PII handling, GDPR, and financial compliance.
• Familiarity with Okta SSO, SCIM provisioning, session security controls.
• Proven experience in CRM architecture roles (e.g., Salesforce), supporting both sales and service functions.
• Designing resilient, scalable solutions in multi-million record orgs.
• Experience with transactional integrity, async design, retry logic.
• Strong problem-solving capabilities and the ability to translate complex business requirements into system solutions.