As a Development Consultant, you will play a pivotal role in delivering and optimizing high-impact customer engagement solutions. You will work directly with customers and internal stakeholders to implement and configure solutions that elevate the customer experience, enhance engagement, and maximize the value of our platform.
Requirements
- Implement/configure high-value customer engagement solutions
- Work directly with clients to gather and validate technical requirements
- Configure CX platform and applications to meet defined business goals
- Ensure successful deployments using structured test and release plans, stakeholder collaboration, and effective validation and monitoring processes
- Design and execute test cases for system integrations and solution workflows
- Validate data flows, API connections, and event triggers across systems
- Identify and document defects or issues, and work to resolve them
- Ensure that solutions meet both technical and business expectations before release
- Participate in handover and provide ongoing support for test execution in QA and customer test environments
- Troubleshoot and resolve issues affecting test outcomes
- Validate testing results and confirm performance against benchmarks
- Analyze customer application performance and recommend improvements
- Review data logs, usage metrics, and performance benchmarks to identify inefficiencies
- Assist customer operations team members with root cause analysis for incidents and performance issues
- Collaborate with build teams and stakeholders to prioritize optimization opportunities
- Recommend configuration updates, feature enhancements, or architectural changes to increase impact and value
- Create technical design documents for change requests
- Translate business and functional requirements for change requests into technical design documents
- Collaborate with internal teams and customers to review and finalize designs
- Maintain documentation repositories for ongoing reference and governance
- Provide technical support and documentation for partner training
- Assist in creating and maintaining training materials, technical guides, and FAQs
- Participate in live partner enablement sessions and respond to technical questions
- Help partners understand platform architecture, configuration logic, and best practices
- Act as a technical liaison for onboarding new implementation partners
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
