Technical Consultant

The incumbent is responsible for providing key development and in-life support for their focused product/solution area to internal and external resources. Create necessary configurations in BSS applications and support and maintenance of production and non-production environments.

Requirements

• Work with L1/L2/L3/L4 support and operations teams to ensure successful deployment and operation of their application and ongoing operational activities
• Independently build and test reliable solutions and once released, troubleshoot any issues, actively seeking out problems and solving them
• Respond to high severity production issues and perform root cause analysis
• Act as Incident Commander during production incidents
• Act as point of communication to the client
• Contribute to Weekly, Monthly and Quarterly client review – e.g. reporting, AAS
• Liaison with cross functional teams to investigate customer issues and drive early resolution
• Prepare, validate, and Share the data which are required to cleanup/correct/reconcile as a part of fix
• Hands on experience in scripting languages and object-oriented programming language
• Experience in infrastructure and application monitoring tools
• Ability to troubleshoot issues and provide solutions
• Validation of installation/release and configuration processes and procedures
• Participate in the on-call rotation
• Under limited supervision, support the development team in releases and promotions from development through to production, as defined by playbook
• Provides technical input and consultation for application deployment
• Effectively communicates with customers and colleagues a like
• Produces and maintains documentation on projects, research, solution delivery and support and automation as assigned

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off