Technical Support Analyst Sr/II - SingleView

We are looking for a Technical Support Analyst II or Senior to provide Level 2 Support to customers, resolving technical issues and error messages in a live production environment.

Requirements

• Responsible for customer ticket management, customer escalations and customer reporting.
• Ensures ITSM Tool is always updated with the latest ticket details.
• Responsible for the completion of business operational activities in line with the customer contract.
• Following up on support issues, which include liaising with the development team.
• Good understanding of the CSG solution delivered at the customer (SingleView).
• Delivers product fixes according to internal procedures.
• Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.