Billing System Analyst II

We are seeking a Billing System Analyst II to join our team in Portugal. The role will be responsible for customer ticket management, customer escalations, and customer reporting. The ideal candidate will have a bachelor's degree in computer science or a related field and experience in telecom billing solutions, rating, and charging systems, and Interconnect Billing.

Requirements

• A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
• Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
• Experience in documenting support plans, support strategy, support cases.
• Experience in at least one scripting language, such as Shell/PowerShell/Python/Perl.
• Experience in any SQL/No-SQL/Oracle database.
• Working knowledge on the Unix and various application configuration and production support.
• Excellent communications skills – both verbal and written. Able to communicate and influence at all levels effectively.