Disputes Analyst

Current is a leading consumer fintech platform seeking a Disputes Analyst to join its growing Risk Operations team in New York. The successful candidate will work closely with various teams to investigate cardholder disputes, coordinate recovery opportunities, and resolve claims in accordance with Federal Regulations and network rules.

Requirements

• 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
• Working knowledge of Regulation E and card network dispute rules
• Experience communicating with customers via phone and email in a professional, empathetic manner
• Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary

Benefits

• Competitive salary
• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps