Dispute Intake Analyst

The Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The role involves filing dispute claims, maintaining records, and conducting risk assessments to balance customer experience and case decision accuracy.

Requirements

• 1-3 years of experience in Disputes, Fraud, Banking, or a related field
• Associate's degree or equivalent work experience
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills
• Strong oral and written communication skills
• Excellent teamwork, interpersonal skills, and relationship building skills
• Ability to work under pressure and meet deadlines within regulatory timeframes

Benefits

• Comprehensive benefits
• Differentiated compensation offerings