LINE SERVICE TECHNICIAN - LEAD

Provide superior customer service and ground support to ensure customers rate us as the best in the industry. Build customer loyalty through service excellence in a work environment where teammates enjoy their work. Coordinate arriving and departing aircraft, monitor customers on the ramp, and assist line service personnel to ensure customers' requests have been carried out in correct sequence and in a timely manner.

Requirements

• A strong knowledge of customers
• A thorough knowledge of aircraft to ensure proper towing and proper fueling procedures
• A complete knowledge of Sky Harbor International Airport, including the location of hangars, tie-downs, fuel farm, tower, U.S. Customs, and all other FBOs located at the airport
• A knowledge of ground control operations
• A thorough knowledge of taxiways, runways, routes used to cross taxiways, and other locations on the airport including the run-up area
• A strong knowledge of fuel farm procedures when fueling a truck and receiving fuel
• Knowledge of Airport Operations, tower and US Customs hours and procedures
• A strong knowledge of all aircraft on Cutter's ramp
• Knowledge and ability to use Cutter's computer system, phone system, two-way radios and ground radios
• Knowledge of the location of tools, equipment, tow bars, rags, cords, hoses cleaning supplies, waste and new lubricants, grease, vacuum cleaners, garbage dumpsters, carpets, supplies, keys, clipboards, fan, ladders, and other equipment
• Knowledge of the location of office supplies, fuel tickets, etc.
• Knowledge of the location of keys for prop locks, oil storage, metal cabinets, tools, closets, and doors
• Knowledge of the operation of hangar doors, hangar lights, night lights, and procedures for locking the facility, aircraft, and general security
• Knowledge of Cutter Crew Member Handbook
• A strong knowledge of all departments within the company, their function and their personnel