Customer Success Manager
CXGParis, Ile-de-France, France • Shanghai, Shanghai, China
Posted September 16, 2025
Full Time
About the Company
CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.
Job Description
CXG is seeking an experienced Customer Success Manager to join their Paris office, based on a fixed-term contract ending in September 2026. The role focuses on building strong client relationships, presenting impactful insights, and delivering excellent service to luxury brands. CXG is a global business with offices in multiple countries and over 160 professionals. They pride themselves on building long-lasting relationships with clients and driving customer experience.
Requirements
- Partner with luxury brands to enhance customer experience
- Maintain and nurture client portfolio
- Collaborate with international teams for methodology development
- Manage account including stakeholders and budgets
- Deliver insightful presentations to C-level executives
- Strong organizational skills
- Analytical skills
- Leadership skills
- Consulting skills
- Excellent interpersonal skills
- Time management skills
- Bachelor’s/Master’s Degree in Administration, Business, Management or related field
- Previous work experience in retail and/or client-facing role (B2B)
- Fluent in French & English (verbal and written)
Benefits
- Strategic solutions
- Improved performance
