Customer Success Manager

Upflow is a product-led organization that provides a Financial Relationship Management platform. They are looking for a Customer Success Manager to join their team in Paris, who will be responsible for managing 50:50 US and EMEA accounts, delivering outstanding customer experience, and exceeding Net Revenue Retention goals.

Requirements

• 3+ years of experience in a CSM role for other winning SaaS companies
• Native English speaker with excellent written and verbal communication skills in French (Mandatory)
• Growth-focused individual with a proven track record of exceeding targets
• Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
• Proven track record of building relationships and delivering outcomes
• Customer-centric approach: passionate about delivering outstanding service to customers
• Data-driven, analytical, and process-oriented
• Eager to learn and to collaborate cross-functionally

Benefits

• Competitive salary
• Benefits and perks
• Opportunity for professional growth and development