Instructional Designe
CyaraHyderabad, Telangana, India
Posted August 6, 2025
Full Time
About the Company
Cyara is a leader in customer experience (CX) transformation, offering an AI-based platform that optimizes interactions across voice, video, digital, and chatbot channels. With services like IVR testing, contact center monitoring, and CX assurance, Cyara helps businesses enhance customer journeys while reducing costs and minimizing risks. The company's commitment to innovation and excellence is reflected in its 96% customer retention rate and world-class Net Promoter Score (NPS), making it a trusted partner for global brands seeking to deliver exceptional CX at scale.
Job Description
Cyara is a leading provider of Automated CX Assurance Platforms. They are seeking an Instructional Designer to develop technical familiarity with their products, create documentation and training materials, and build curriculum pathways. The ideal candidate will have experience in instructional design, technical writing, and eLearning development, with excellent English written and verbal skills. Cyara is committed to diversity, equity, inclusion, and belonging, offering a flexible work environment and a positive team atmosphere.
Requirements
- Minimum 2 years’ commercial experience in designing instructional content for eLearning, and ILT
- Excellent English written and verbal skills
- Ability to elicit and elaborate information from various internal departments and external sources
- Ability to grasp complex concepts and write clear, concise technical content
- Familiarity with LMS Platforms, e-Learning, and/or SCORM/xAPI standards
- Experience working with code management systems (GIT)
- Proficiency with eLearning authoring tools (e.g., Articulate, Adobe Captivate, Camtasia, Vyond, Photoshop, Illustrator, Premier Pro)
Benefits
- Flexible work environment
- Competitive compensation
- Results-oriented, fast-paced work culture
- Family first, team oriented, and ever positive atmosphere
