Senior Software Engineer
CyaraHyderabad, Telangana, India
Posted June 23, 2025
Full Time
About the Company
Cyara is a leader in customer experience (CX) transformation, offering an AI-based platform that optimizes interactions across voice, video, digital, and chatbot channels. With services like IVR testing, contact center monitoring, and CX assurance, Cyara helps businesses enhance customer journeys while reducing costs and minimizing risks. The company's commitment to innovation and excellence is reflected in its 96% customer retention rate and world-class Net Promoter Score (NPS), making it a trusted partner for global brands seeking to deliver exceptional CX at scale.
Job Description
Cyara is a leading provider of Automated CX Assurance Platforms, enabling brands to build better customer experiences faster. The company accelerates the delivery of flawless customer journeys across digital and voice channels. This Senior Software Engineer role involves designing and implementing core voice features, working with SIP, RTP, and UDP protocols, optimizing backend systems, collaborating cross-functionally, and analyzing/troubleshooting network and media issues.
Requirements
- Strong programming skills in C# and C++
- Solid understanding of SIP, UDP, and RTP protocols
- Experience with SQL databases for backend support
- Experience in Programming SIP protocol - creating and sending SIP messages to Initiate, negotiate and run SIP session.
- Experience in Programming with Streaming using RTP protocol.
- Event-driven programming experience
- Experience with Audio codecs and general Digital Audio wave creation, sampling etc.
- Required Experience with High performance software codding for low level control of hardware.
- Familiarity with voice technologies and real-time communications
- Excellent problem-solving and debugging skills
Benefits
- Flexible work environment
- Competitive compensation
- Results-oriented, fast-paced culture
- Family first, team oriented atmosphere
