Technical Support Engineer L1/L2
CyberhavenBengaluru, Karnataka, India
Posted December 30, 2025
Full Time
About the Company
Cyberhaven is a data security company that uses AI-enabled data lineage to analyze billions of workflows and protect customer data.
Job Description
Join Cyberhaven as a Technical Support Engineer L2 and help shape the future of data security. The role involves providing technical support to customers, troubleshooting security and endpoint technologies, and collaborating with a global team.
Requirements
- 2+ years of experience in providing technical support to customers for software solutions
- Deep technical background with hands-on experience in supporting and troubleshooting security and/or endpoint technologies
- Ability to learn new technologies quickly
- Experience with Salesforce, JIRA, and Github
- Proven experience in managing external and internal stakeholders
- Experience working with complex endpoint DLP solutions
- Ability to manage high priority support requests
- Ability to work closely with a development team to communicate customer requirements
- Proven experience in meeting customer SLA expectations
Benefits
- Committed to creating a diverse environment
- Equal opportunity employer
- No specific benefits mentioned
