KLM Customer Service Agent Dutch & English
CygnificAmsterdam, Noord-Holland, Nederland
Posted January 3, 2026
30887.399999999998 - 30887.399999999998 EUR year
Full Time
About the Company
Cygnific is a proud subsidiary of KLM, providing 24/7 customer service to passengers and customers of KLM, Sunweb, and Rituals.
Job Description
As a customer service representative, you will assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, and special requests. You will be trained in our reservation and CRM systems and will work in a hybrid environment with the possibility of working from home at least two days a week.
Requirements
- HAVO or MBO 4 diploma
- Experience working in a call center or customer service
- Dutch and English fluency
- Understanding of complex computer systems
- Affinity with KLM, teamwork, and international outlook
- Willingness to work irregular shifts and weekends
Benefits
- Salary of € 2,573.95 gross per month
- 25 vacation days
- Irregularity allowances
- Hybrid working
- Travel allowance
- Work from home allowance
- Holiday allowance
- Festive end-of-year bonus
- Good pension plan
- Discount on KLM flight tickets
- Additional training
- Bicycle plan
- Pleasant and inspiring workplace
- Social events