KLM Customer Service Agent - Swedish/Norwegian

As a customer service hero, you will assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, and special requests. You will also have the opportunity to develop further through additional training and team collaboration.

Requirements

• At least a level 4 MBO (secondary vocational education) degree
• Experience with working at a call center or in customer service (preferable)
• English and Swedish or Norwegian language proficiency
• Understanding of complex computer systems
• Passion for travel, talent for teamwork, and international mindset
• Flexibility, service orientation, creativity, and sense of humor

Benefits

• Salary of € 2,573.95 gross per month
• Seven-month contract with the prospect of a long-term collaboration
• 25 vacation days based on a full-time employment contract
• Irregularity and language allowances
• Hybrid working: the ability to work from home at least two days a week
• Travel allowance of €0.19 per km (max. 50 km one way) or full reimbursement of public transport costs
• Work from home allowance of €2.40 per day
• Holiday allowance, festive end-of-year bonus, good pension plan, bicycle plan, and discount on KLM flight tickets
• Additional training and opportunity to develop further