Onsite Support Engineer (Bucharest, 1/2L Support, English/Romanian)

D-ploy is an IT and Engineering Solutions company seeking an Onsite Support Engineer in Bucharest to provide IT support in a professional and regulated environment.

Requirements

• First and second level IT support (hardware, software, mobile devices, and peripherals)
• Troubleshoot incidents and service requests via ticketing system (ServiceNow)
• Document all activities and resolutions accurately in the ticketing system
• Support IT onboarding for new employees (equipment setup, user guidance)
• Maintain and contribute to knowledge base documentation
• Support continuous service improvement initiatives

Benefits

• Friendly and international working environment
• Professional development opportunities
• Referral program (“Fishing for Friends”)
• Company-sponsored events