Onsite Support Engineer (Zagreb)
D-ployCity of Zagreb, Croatia
Posted March 3, 2026
Full Time
About the Company
D-ploy is an IT and Engineering Solutions company with operations across EMEA, delivering innovative IT services and solutions to industry-leading clients.
Job Description
D-ploy is looking for an IT Onsite Support Technician to support end-users in a regulated environment in Zagreb. The ideal candidate should have 2+ years of experience in IT support and strong troubleshooting skills in Windows environment.
Requirements
- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
- Troubleshoot incidents and service requests via ticketing system (ServiceNow)
- Deliver prompt and professional user support (desk-side and remote)
- Document all activities and resolutions accurately in the ticketing system
- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
Benefits
- Friendly and international working environment
- Professional development opportunities
- Referral program (“Fishing for Friends”)
- Company-sponsored events