Senior Customer Success Manager - Corporate/Government
D2LKitchener, Ontario, Canada • Vancouver, British Columbia, Canada • Victoria, British Columbia, Canada • Winnipeg, Manitoba, Canada
Posted October 10, 2025
97000 - 130000 CAD year
Full Time
About the Company
D2L transforms learning by providing innovative online and in-person educational products and platforms for learners of all ages.
Job Description
D2L is a cloud company revolutionizing education and the future of work, offering personalized learning experiences. They are seeking a Customer Success Manager to build and maintain strong relationships with corporate customers in Canada and the National Capitol region, focusing on product adoption, stakeholder value, and retention. This role involves managing strategic customers, developing retention plans, and driving product adoption. The company aims to improve human potential globally.
Requirements
- Manage key strategic D2L customers
- Develop and manage a Customer Success Plan
- Develop and manage a Customer Retention Plan
- Drive product adoption
- Coordinate business reviews with leadership and administration
- Educate clients on support channels
- Competency in relationship building and communication
- Ability to travel 30% of the time
Benefits
- Impactful work
- Flexible work arrangements
- Learning and Growth opportunities
- Retirement planning
- Wellness program
- Volunteer Days
- Competitive Benefits Package
- Employee Wellbeing
- Home Internet Reimbursements
- Employee Referral Program
- Dog Friendly Offices
