Team Lead (m/f/d) Customer Service

Team Lead (m/f/d) Customer Service job at DACHSER SE in Stavenhagen, DE. Lead a team of 5 employees, manage workflow, customer care, and quality management. Shape the logistics of tomorrow in a future-oriented industry.

Requirements

• Completed education as a merchant (m/f/d) for logistics and freight forwarding services or completed commercial education with relevant work experience in the logistics and freight forwarding industry
• Experience in service and good knowledge of tools for complaint handling
• Relevant leadership experience
• Very good knowledge of common MS-Office applications
• Excellent communication skills in writing and speech (German at least C2 and English at least B2)
• Well-developed conversation and communication skills
• Negotiation skills, structured and independent working style, and solution-oriented thinking
• Well-developed social skills, high service mentality, and a team-oriented working style

Benefits

• Sustainable growth company with diverse tasks in a future-oriented industry
• Secure workplace with an unlimited employment contract
• Working hours from Monday to Friday with a 39-hour week with minute-by-minute time recording
• Holiday pay and quality premium from the 2nd year of employment, as well as other voluntary benefits such as Christmas allowance
• Employer-financed pension scheme and provision of wealth-generating benefits
• Numerous benefits for leisure activities, events, and online shops through our Corporate Benefits Platform
• Possibility to use a company bike through Company Bike