Customer Service Representative

We are looking for a Customer Service Representative to join our team and play a key role in delivering outstanding customer experiences. This is a full-time role that requires a Bachelor’s Degree in Administration, Business, Economy, or equivalent, and experience in customer service, preferably in manufacturing or technical environments.

Requirements

• Process customer orders accurately and in a timely manner using SAP.
• Respond to customer inquiries via phone, email, and other channels.
• Provide product, order, and shipment information to customers.
• Coordinate with sales, logistics, and warehouse teams to meet customer requirements.
• Handle basic troubleshooting and escalate complex issues to the Customer Service Team Leader or relevant department.
• Maintain accurate customer records in Salesforce and other systems.
• Follow established standard operating procedures and contribute to their improvement.
• Support team goals and participate in training sessions to enhance skills.

Benefits

• Annual bonus
• Paid vacation
• Pension plans
• Personal insurance