As a Customer Service Representative, you will play a key role in building and maintaining strong, long-term relationships with our customers across international markets. You will be responsible for managing customer orders, inquiries, and related support activities throughout the order lifecycle, as well as collaborating closely with Sales, Logistics, Fulfillment, and Warehouse teams to meet customer expectations.
Requirements
- Experience in Customer Service, ideally within an international or manufacturing environment.
- Strong communication skills in English (C1), German or language skills are considered an advantage.
- Good working knowledge of Microsoft Office, especially Excel; SAP experience is a strong plus.
- Ability to work accurately with attention to detail, manage multiple tasks, and proactively solve problems.
- A customer-focused mindset with openness to change and continuous improvement.
Benefits
- Regular annual salary increase
- Annual bonus depending on the company’s financial results
- Life insurance with 18-month coverage
- Contribution to the 3rd pension pillar (DDS) of 3% of the assessment base
- 2 extra vacation days and additional leave for important life events such as weddings or the birth of a child
- 7.5-hour working time
- Possibility of occasional work from home / teleworking
- Lunch in the company canteen for only €1.45
- Free company bus transport to the workplace in Považská Bystrica from Nová Dubnica, Dubnica nad Váhom, Prejta, Klobušice, Ilava, Bytča, Mikšová, Podvažie, Šebešťanová, Považské Podhradie, and within Považská Bystrica
- Language courses, training, paid study leave for further education
- Social assistance during long-term sick leave
- Discount vouchers for massages for your comfort and relaxation, company events and trips, rental of swimming pool, ice rink, and tennis court
- Severance pay and retirement allowance beyond the requirements of the Labor Code
- Laptop and necessary IT equipment
