AI Customer Support Jr/Ssr

We are seeking a highly motivated AI Customer Support Jr/Ssr to join our AI Special Forces team. The role involves providing fast, effective, and high-quality support to clients, troubleshooting technical problems related to AI agents and integrations, and ensuring customer satisfaction. The ideal candidate will be passionate about technology and AI, possess strong communication skills, and be a team player.

Requirements

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Familiarity with AI behavior, JSON structures, and state machines.
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
• Knowledge of process automation; experience with Zapier is a plus.
• Programming knowledge, especially in Python is a plus.
• Ability to explain technical concepts clearly.
• Highly organized, with the ability to manage multiple support cases.
• Strong written and verbal communication skills.
• A customer-first mindset with a genuine desire to help clients succeed.

Benefits

• Language Classes
• OpenAI Premium License
• Paid Time Off
• Soft Hybrid Work