Technical Support Representative - French Speaking
DashlaneLisbon, Portugal • New York, New York, United States • Paris, Ile-de-France, France
Posted October 17, 2025
Full Time
About the Company
Dashlane specializes in credential security and password management for businesses, offering an intelligent Omnix™ platform that provides proactive intelligence, real-time response, and secure access. With patented zero-knowledge security and an unmatched user experience, Dashlane is trusted by over 25,000 brands worldwide, including Michelin, Sephora, Air France, and Forrester.
Job Description
Dashlane is seeking a Technical Support Representative in Lisbon to help customers resolve their issues, prioritize bugs, and share feedback. The role involves handling technical and non-technical inquiries through various channels, requiring strong communication and troubleshooting skills. The company values innovation, learning, and a collaborative team environment.
Requirements
- At least two years of experience in a Level 2 (L2) Technical Support role
- Experience with technical support channels including phone, email, chat, and screen shares
- Strong English skills, including written and spoken
- Experience with both English and French for support
- Experience in troubleshooting technical issues and managing support tickets
Benefits
- Flexible Benefits
- Health insurance
- Vacation days
- Well-being days
- Parental leave
- Donation matching program
- Mental health services
- Team building & social events
