Customer Service Support Specialist - Onsite
Data Recognition CorporationMinnesota, United States
Posted January 9, 2026
50 - 75 USD year
Full Time
About the Company
Data Recognition Corporation (DRC), founded in 1978, is a leading full‑service information management company that delivers end‑to‑end solutions for education, government, and commercial clients worldwide. Its three business units—Education Services, Survey Services, and Document Services—offer customized assessment design, psychometric testing, large‑scale data collection, and advanced digital printing and fulfillment. DRC’s hallmark is a “customers first” culture that drives rapid responsiveness and high‑quality service across all projects. With a workforce of over 850 full‑time employees and 6,000 seasonal staff, the company combines deep industry expertise with scalable operations to meet diverse client needs. DRC’s commitment to accuracy, security, and tailored reporting sets it apart as a trusted partner in data and document solutions.
Job Description
The Customer Service Support Specialist position serves as a first technical point of contact for DRC Clients, providing professional customer service and resolving technical issues related to test administration, reports, and DRC's applications.
Requirements
- Receive, respond to, and resolve inbound Client contacts
- Manage unresolved incidents
- Achieve several certifications throughout training and contract duration
- Coordinate internal resources to ensure effective resolution
- Document and communicate recurring/critical client issues
Benefits
- Medical insurance
- Wellness insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending accounts
- Health savings accounts
- Short and long-term disability insurance
- Life insurance
- Paid time off policy
- Community service leave
