Customer Support Helpdesk Specialist
InfoTrack USUnited States
Posted November 7, 2025
Full Time
About the Company
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you.
Job Description
In your role as a Customer Support Helpdesk Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software.
Requirements
- Develop a comprehensive understanding of our legal tech solutions
- Gain knowledge about our clients and their unique needs
- Provide top-notch technical support to clients
- Act as the voice of the customer by collecting feedback and suggestions
- Assist with any task to ensure customer satisfaction
- Contribute to the success of the team and the company
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
- Monthly Internet Stipend for Remote Employees
