ServiceNow Solution Architect - Fixed Term - Immediate Start
DatacomAdelaide, South Australia, Australia
Posted October 24, 2025
Contract / Temporary
About the Company
Customer focused values. World-class capability. The right solutions to help you navigate, wherever you are on your journey. With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business. Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination. Follow us on Twitter: https://twitter.com/Datacom Like us on Facebook: http://www.facebook.com/datacomcommunity Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
Job Description
Datacom is seeking an experienced ServiceNow Solution Architect to lead the migration of their internal IT service management platform to ServiceNow. The role involves defining the target architecture, designing integrations, driving data migration, and working with stakeholders. The architect will lead a transformation project, establish governance processes, and mentor delivery teams. This is a 12-month fixed-term contract role within a fast-growing, agile environment.
Requirements
- Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations.
- Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations), hands-on configuration and development experience.
- Solid experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
- Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
- ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge.
- Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
- Experience establishing governance, CI/CD and source-control for ServiceNow development.
- 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses