Product Support Specialist
DatacorSan José, Costa Rica • United States
Posted October 28, 2025
Full Time
About the Company
Datacor is the leading provider of software solutions to the process manufacturing space.
Job Description
Datacor is seeking a Product Support Specialist to join our Customer Support Team. As a Product Support Specialist, you will be the face of Datacor for our customers, providing friendly, thorough, and knowledgeable customer service.
Requirements
- 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
- Strong research skills to collect information, troubleshoot, and document issues
- Minimum intermediate working knowledge of Microsoft Office Excel
- Experience in Customer Support, Technical Support, and Project Management
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
