Technical Support Engineer 2 - Sao Paulo
DatadogSão Paulo, Brazil
Posted October 3, 2025
Full Time
About the Company
Datadog is a leading monitoring platform for cloud applications, offering comprehensive observability by integrating data from servers, containers, databases, and third-party services. Our APM, log management, and infrastructure monitoring solutions empower DevOps teams to optimize performance, minimize downtime, and deliver exceptional user experiences. Datadog's open-source tools and cutting-edge technology make it a distinctive player in the cloud computing and DevOps space.
Job Description
Datadog is seeking a Technical Support Engineer to join their in-house product experts team, assisting with client support, problem-solving, and contributing to the development of a deep understanding of the platform. The role offers a dynamic startup environment where contributors directly impact Datadog's global growth. The team members are collaborative and share their expertise, fostering a high-energy, learning-focused work atmosphere.
Requirements
- Respond to client requests and educate them on the use of the platform.
- Reproduce issues and dive into integrations.
- Build out documentation and knowledge-based articles.
- Drive product conversations based on needs and problems learned during client interactions
- Self-motivated, detail-attentive, and critical thinking skills.
- Basic programming experience and knowledge of Linux (Optional)
- Weekend availability (Rotating schedule required)
- CS or Engineering majors (Preferred)
Benefits
- New hire stock equity (RSUs)
- Employee stock purchase plan
- Continuous career development
- Product training
- Best in breed onboarding
- Internal mentor/buddy program
- Friendly and inclusive workplace culture