Customer Support Technical Specialist II
DayforceMauritius
Posted November 25, 2025
Full Time
About the Company
Dayforce is a global human capital management (HCM) company with a commitment to community impact, volunteer days, and charity.
Job Description
Dayforce is a global human capital management (HCM) company seeking a Customer Support Technical Specialist II to handle inbound customer calls/emails in a fast-paced call centre environment. The role involves providing consistent quality of customer service and support on Dayforce Powerpay HCM's products and services.
Requirements
- 2+ years customer service experience
- Familiarity with computers and telephone etiquette
- Computer Literate (MS Word, Excel, PowerPoint, Outlook)
- Ability to handle escalated/difficult situations
- Active listening skills
- Extensive customer service experience
- Ability to multitask
- Results-oriented drive
- Problem-solving skills
- Time Management and prioritization
- Analytical and Reporting Skills
Benefits
- Excellent time away from work programs
- Comprehensive wellness initiatives
- Recognition through competitive pay and benefits
